Frequently Asked Questions

Everything you need to know about bringing Mooch into your home.

What is the typical shipping timeframe for furniture?

Most in-stock items ship within 3-5 business days. For larger furniture pieces, our white-glove delivery service typically takes 2-3 weeks depending on your location.

Do you offer international shipping?

Currently, Mooch ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

How can I track my order status?

Once your order has been dispatched, you will receive an email with a tracking link. You can also monitor your status by logging into your Mooch account dashboard.

Are your materials sustainably sourced?

Yes, we pride ourselves on ethical sourcing. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure your home is both beautiful and eco-friendly.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Affirm.